What methods of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay and Global Esthetician Gift Cards issued in USD. Only one card may be applied per order. Your card will be charged at the time your order is placed. If you are using a Global Esthetician issued gift card, the funds will be removed from your balance at the time your order is placed.
Is my transaction secure?
We take the utmost care and concern for your privacy while you are shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our site are scrubbed using up to 256-bit SSL encryption technology to ensure your personal information (especially your name, address, and credit card number) says out of the wrong hands and cannot be read or intercepted as it travels to our payment processing system.
How will my order ship and how long does shipping take?
Orders ship via USPS. Free Domestic Shipping will ship via First Class Mail or USPS Priority Mail, depending on weight (if your package weights more than 13oz., it must be shipped via Priority Mail).
All packages are shipped from North Carolina, so it can sometimes take more than 5 business days for packages to reach the West Coast via First Class Mail. Priority Mail packages are usually delivered within 3 days of shipping, but the USPS does not guarantee delivery within a certain time frame for Priority packages (so unfortunately, neither can we).
Can I track my order?
Unfortunately, First Class and Priority packages can technically be tracked, but USPS isn't required to scan packages upon arrival to each destination, which means the tracking can be unreliable.
We ship within one business day of receiving payment. We ship every day except weekends & holidays.
All packages are shipped with USPS First Class Priority shipping 3-10 business days depending on where you are located within the United States.
Do you ship internationally?
We do not currently offer international shipping.
Any products purchased on www.globalesthetician.com is guaranteed to be free from defects for a period of 90 days from receipt of your order - excluding Seconds and Sales items which are final sale only. If you think your product is defective within the 90-day period, please contact customer service a email@example.com to arrange for a refund. See above for instructions. If you did not purchase the item on our website, please contact the retail store where you made your purchase.
SECOND & SALE ITEMS
Only regular priced, first quality items may be potentially eligible for refund. Sale items and seconds are final sale only.
RETURNS & EXCHANGES
What's your return policy?
All sales are final. If you are not satisfied with the product(s) you receive for any reason, please contact us ( firstname.lastname@example.org ) and we will do our best to resolve the issue.
What about damaged and/or defective products?
Items shipped in error or received damaged can be returned for refund within 7 days of customer’s receipt of order. Global Esthetician will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier.
Please follow the instructions below for notification and shipping instructions.
- Contact customer service at email@example.com to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label. Packages received without an RA# will be refused and returned to sender.
- Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted.
- Global Esthetician is not responsible for any packages lost by the carrier. We will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective.
- Send the package to: GLOBAL ESTHETICIAN / Return Authorization No. ____ / 4229 Louisburg Road, Suite 109 Raleigh, North Carolina, 27604
- Keep a record of your shipment until you have received a refund.
- For additional information on our return policies, please contact customer service at firstname.lastname@example.org
- All returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see above instructions.
Still have a question that didn't get answered? Feel free to ask : email@example.com